Refund Policy

Effective Date: 30 March 2026

Platform: Campus 24x7 - School ERP Software

1. Overview

This Refund Policy governs all payments made for subscriptions and services on the Campus 24x7 platform.

By purchasing a subscription, the Institution agrees to this Refund Policy.

2. Nature of Service

  • Campus 24x7 is a Software-as-a-Service (SaaS) platform
  • Services are delivered digitally and activated upon provisioning
  • No physical goods are involved

3. General Refund Rule

3.1 No Refund Policy

All payments are non-refundable once:

  • The account is activated, or
  • Access to the platform is granted

3.2 Reason

This policy is enforced because:

  • Digital services are immediately consumable
  • Resources are allocated upon activation
  • Data setup and onboarding incur operational costs

4. Limited Refund Exceptions

Refunds may be issued only under the following strict conditions:

4.1 Duplicate Payment

  • If the same transaction is processed more than once
  • Refund will be issued for the duplicate amount

4.2 Failed Service Activation

  • If the platform fails to activate due to a verified technical issue
  • And the issue is not resolved within a reasonable timeframe

4.3 Incorrect Billing (At Our Discretion)

In case of verified billing errors caused by the platform

5. Non-Refundable Cases

Refunds will NOT be provided under any of the following circumstances:

5.1 Change of Mind

Institution decides not to use the platform after purchase

5.2 Partial Usage

Platform has been used partially or fully

5.3 Lack of Usage

Institution did not actively use the platform

5.4 Feature Expectations

Dissatisfaction due to missing features not explicitly promised

5.5 Early Cancellation

Subscription terminated before the end of billing cycle

5.6 Misconfiguration or User Error

Incorrect setup by institution users

5.7 Third-Party Failures

Issues caused by:

  • Payment gateways
  • SMS/email providers
  • Internet/network problems

6. Cancellation Policy

6.1 Subscription Cancellation

Institutions may cancel subscriptions at any time

6.2 Effect of Cancellation

  • Access continues until end of billing period
  • No prorated refunds are issued

7. Refund Request Process

To request a refund under eligible conditions:

7.1 Submission

Email: info@campuse24x7.in

Include:

  • Institution name
  • Transaction ID
  • Reason for request

7.2 Verification

All requests will be reviewed and validated

Additional information may be requested

7.3 Decision

Refund approval is at the sole discretion of Campus 24x7

Decision will be communicated via email

8. Refund Processing Timeline

Approved refunds will be processed within 7-10 business days

Actual credit time depends on:

  • Payment method
  • Banking/payment gateway processing

9. Chargebacks and Disputes

Institutions are advised to contact us before initiating chargebacks

Unauthorized chargebacks may result in:

  • Account suspension
  • Permanent restriction from services

10. Policy Updates

  • This policy may be updated periodically
  • Continued use of the platform implies acceptance

11. Contact Information

For refund-related queries:

Email: info@campuse24x7.in