Terms & Conditions

Effective Date: 30 March 2026

Platform: Campus 24x7 - School ERP System

1. Introduction

These Terms & Conditions ("Terms") govern access to and use of the Campus 24x7 platform ("Platform", "Service", "we", "our", "us").

The platform is a Software-as-a-Service (SaaS) solution designed for educational institutions to manage academic, administrative, and financial operations.

These Terms constitute a legally binding agreement between:

  • Campus 24x7 (Service Provider), and
  • The subscribing institution ("Institution", "Customer")

2. Definitions

For clarity and legal precision:

  • Platform: The Campus 24x7 ERP system (web/mobile applications, APIs, backend systems)
  • Institution: School, college, or organization subscribing to the platform
  • User: Any authorized individual (admin, teacher, student, parent) accessing the platform
  • Account: Registered access credentials linked to an institution
  • Subscription: Paid or trial access to platform services
  • Data: All information entered, stored, or processed within the platform
  • Services: Features including admissions, attendance, fees, exams, communication, etc.

3. Acceptance of Terms

By:

  • Registering an account
  • Accessing or using the platform
  • Purchasing a subscription

The Institution agrees to be bound by these Terms.

If the Institution does not agree, it must not use the platform.

4. Eligibility

4.1 Institutional Eligibility

  • Only legally recognized educational institutions may subscribe
  • The person registering must be authorized to bind the institution legally

4.2 User Eligibility

  • Users must be authorized by the institution
  • Users must comply with institutional policies and these Terms

4.3 Responsibility of Institution

The Institution is solely responsible for:

  • Managing user accounts and permissions
  • Ensuring authorized access only
  • Monitoring user activity

5. Account Registration and Management

5.1 Account Creation

  • Accurate information must be provided during registration
  • False or misleading data may lead to suspension

5.2 Account Security

The Institution must ensure:

  • Secure storage of credentials
  • Strong passwords
  • MFA usage where available

5.3 Unauthorized Access

Any unauthorized access must be reported immediately

The Institution bears responsibility for misuse of its accounts

6. Nature of Service

6.1 SaaS Model

  • Platform is provided on a subscription basis
  • No ownership of software is transferred

6.2 Service Scope

Includes but is not limited to:

  • Student lifecycle management
  • Attendance and examination systems
  • Fee and financial tracking
  • Communication tools

6.3 Service Modifications

We reserve the right to:

  • Add, modify, or remove features
  • Improve or update the platform

Without prior notice where necessary for:

  • Security
  • Performance
  • Compliance

7. License Grant

We grant the Institution:

  • A limited, non-exclusive, non-transferable license
  • To access and use the platform during an active subscription

Restrictions

The Institution may NOT:

  • Reverse engineer the platform
  • Copy, resell, or sublicense the service
  • Attempt unauthorized access
  • Use the platform for non-educational or illegal purposes

8. Acceptable Use Policy

The Institution and its Users must use the platform strictly for lawful educational and administrative purposes.

8.1 Prohibited Activities

The following actions are strictly prohibited:

a) Unauthorized Access

  • Attempting to access accounts, data, or systems not assigned to the user
  • Bypassing authentication or security controls

b) System Abuse

  • Introducing malware, viruses, or harmful code
  • Conducting denial-of-service (DoS) or brute-force attacks
  • Exploiting vulnerabilities intentionally

c) Data Misuse

  • Accessing or exporting data without authorization
  • Sharing sensitive student or institutional data externally without consent

d) Illegal Activities

  • Using the platform in violation of applicable laws
  • Storing or transmitting unlawful, defamatory, or harmful content

e) Reverse Engineering

  • Copying, modifying, or attempting to extract source code
  • Replicating platform features for competitive purposes

8.2 Enforcement

Violation of Acceptable Use may result in:

  • Immediate suspension of accounts
  • Termination of subscription
  • Legal action where applicable

9. Data Ownership and Control

9.1 Ownership of Data

  • All data entered into the platform remains the property of the Institution
  • Campus 24x7 does not claim ownership of institutional data

9.2 Role of Platform

  • We act strictly as a data processor
  • Data is processed only for service delivery

9.3 Institutional Responsibility

The Institution is solely responsible for:

  • Accuracy of data entered
  • Lawful collection of data
  • Obtaining consent (especially for minors)

9.4 Data Access

  • Access to data is controlled by the Institution
  • Users can access data only as permitted by assigned roles

9.5 Data Export

  • Data export may be provided upon request or via system features
  • Export formats and limits may apply

10. User-Generated Content

The platform may store content created or uploaded by users, including:

  • Student records
  • Documents and files
  • Messages and notices

10.1 Responsibility for Content

The Institution is fully responsible for:

  • Legality of uploaded content
  • Accuracy and authenticity
  • Compliance with applicable laws

10.2 Prohibited Content

Content must NOT include:

  • Illegal or fraudulent material
  • Harmful or abusive content
  • Unauthorized personal data
  • Malware or malicious scripts

10.3 Platform Rights

We reserve the right to:

  • Remove content violating these Terms
  • Restrict access where misuse is detected

11. Data Processing and Privacy

Data handling is governed by the Privacy Policy

The Institution acknowledges:

  • It acts as Data Controller
  • The platform acts as Data Processor

12. Institutional Responsibilities (Critical Clause)

The Institution must:

  • Ensure lawful data collection
  • Maintain proper user role assignments
  • Prevent credential sharing
  • Monitor internal usage
  • Respond to user data requests

Failure Impact

Failure to meet responsibilities may result in:

  • Data breaches
  • Compliance violations
  • Legal liability for the Institution

13. No Warranty on Data Accuracy

We are not responsible for:

  • Incorrect data entered by users
  • Outdated or incomplete records
  • Misuse of system-generated reports

14. Audit and Compliance Support

The platform provides audit logs and reporting features

Institutions are responsible for:

  • Reviewing logs
  • Ensuring compliance with regulations

15. Subscription Model

15.1 SaaS Subscription

  • The platform is provided on a subscription basis
  • Access is granted only during an active subscription period

15.2 Subscription Plans

Plans may vary based on:

  • Number of users
  • Enabled modules
  • Institution size
  • Custom features (if applicable)

15.3 Trial Access (if applicable)

Trial access may be provided with limited features or duration

We reserve the right to:

  • Modify or withdraw trial access
  • Restrict features during trial

16. Pricing and Payments

16.1 Pricing

  • Pricing is defined at the time of purchase
  • Prices may vary based on configuration and scale

16.2 Payment Terms

Payments must be made:

  • In advance (monthly/yearly)

Failure to pay may result in:

  • Suspension of services

16.3 Payment Methods

  • Payments processed via third-party payment gateways
  • We do not store card or banking credentials

16.4 Taxes

  • All applicable taxes (e.g., GST) are borne by the Institution
  • Tax invoices will be provided where applicable

17. Renewal and Auto-Renewal

17.1 Renewal

Subscriptions may:

  • Auto-renew, or
  • Require manual renewal (depending on plan)

17.2 Pricing Changes

  • Pricing may change upon renewal
  • Updated pricing will be communicated in advance

18. Refund Policy

18.1 General Rule

No refunds after service activation

18.2 Exceptions

Refunds may be considered only in cases of:

  • Duplicate payment
  • Proven technical failure preventing onboarding

18.3 Non-Refundable Cases

No refunds for:

  • Partial usage
  • Early cancellation
  • Change of requirements
  • Lack of usage

19. Service Availability

19.1 Uptime Objective

Target uptime: 99%+ (best effort, not guaranteed SLA unless separately agreed)

19.2 Maintenance

  • Scheduled maintenance may occur
  • Emergency maintenance may be performed without prior notice

19.3 No Guaranteed Uninterrupted Service

We do not guarantee:

  • Continuous availability
  • Error-free operation

19.4 External Dependencies

Service availability may be affected by:

  • Hosting provider issues (Hostinger VPS)
  • Internet/network failures
  • Third-party services (SMS, payment gateways)

20. Suspension of Services

We may suspend access under the following conditions:

20.1 Payment Default

Non-payment or delayed payment

20.2 Security Risks

  • Suspicious or malicious activity
  • Attempted unauthorized access

20.3 Policy Violations

Breach of Terms or Acceptable Use Policy

20.4 Legal Requirements

Government or regulatory directives

20.5 Effect of Suspension

  • Temporary loss of access
  • Data remains intact during suspension

21. Termination

21.1 Termination by Institution

  • The Institution may terminate subscription at any time
  • No refund will be provided unless explicitly agreed

21.2 Termination by Platform

We may terminate access if:

  • Terms are violated
  • Fraud or misuse is detected
  • Legal compliance requires termination

21.3 Immediate Termination

In severe cases (e.g., illegal activity), termination may be immediate without prior notice.

22. Effect of Termination

Upon termination:

  • Access to platform is revoked
  • Data retention follows Privacy Policy
  • Data export may be requested (subject to limitations)

23. Data Access Post-Termination

Limited-time access may be provided for data export

After retention period, data may be:

  • Deleted, or
  • Anonymized

24. Reinstatement

Suspended accounts may be reinstated upon:

  • Payment clearance
  • Resolution of violations

Reinstatement is not guaranteed

25. Intellectual Property Rights

25.1 Platform Ownership

The Platform, including:

  • Software
  • UI/UX design
  • Source code
  • Architecture
  • Branding

Is the exclusive property of Campus 24x7.

25.2 License Limitation

  • Institutions receive only a limited usage license
  • No ownership or rights are transferred

25.3 Restrictions

The Institution may NOT:

  • Copy or reproduce the platform
  • Modify or create derivative works
  • Reverse engineer or decompile
  • Use the platform to build a competing product

26. Confidentiality

26.1 Definition

Confidential Information includes:

  • Technical architecture
  • Business processes
  • Non-public data
  • Security practices

26.2 Obligations

Both parties agree to:

  • Protect confidential information
  • Not disclose it to unauthorized parties
  • Use it only for intended purposes

26.3 Exceptions

Confidentiality does not apply where information:

  • Is publicly available
  • Is required to be disclosed by law

27. Limitation of Liability

27.1 General Limitation

To the maximum extent permitted by law:

Campus 24x7 shall not be liable for:

  • Indirect damages
  • Loss of profits or revenue
  • Loss of data due to user actions
  • Business interruption

27.2 Specific Exclusions

We are not responsible for:

  • Incorrect data entered by institutions
  • Misuse of credentials
  • Failure of third-party services
  • External cyberattacks beyond reasonable control

27.3 Liability Cap

Total liability shall not exceed:

Amount paid by the Institution in the last billing cycle

28. Indemnification

The Institution agrees to indemnify and hold harmless Campus 24x7 against:

  • Claims arising from misuse of the platform
  • Violations of applicable laws
  • Data privacy violations caused by the Institution
  • Unauthorized use of third-party data

29. Disclaimer of Warranties

The platform is provided on an "as-is" and "as-available" basis.

We do not guarantee:

  • Error-free operation
  • Uninterrupted availability
  • Suitability for specific institutional needs

30. Force Majeure

We are not liable for failure or delay caused by events beyond reasonable control, including:

  • Natural disasters
  • Government actions
  • Network outages
  • Cyber incidents beyond mitigation capability

31. Third-Party Services Disclaimer

The platform integrates with third-party services:

  • Payment gateways
  • SMS/email providers
  • Hosting infrastructure

We are not responsible for:

  • Failures or downtime of these services
  • Data handled outside our controlled systems

32. Governing Law

These Terms are governed by:

Laws of India

33. Jurisdiction

All disputes shall be subject to exclusive jurisdiction of courts located in:

Punjab, India

34. Dispute Resolution

34.1 First Level

Parties agree to attempt resolution through mutual discussion

34.2 Escalation

If unresolved, disputes shall be handled under applicable Indian laws

35. Severability

If any provision of these Terms is found invalid:

Remaining provisions shall remain enforceable

36. Entire Agreement

These Terms, along with:

  • Privacy Policy
  • Security Policy

Constitute the complete agreement between the parties.

37. Amendments

  • Terms may be updated periodically
  • Continued use of the platform implies acceptance

38. Contact Information

For legal or contractual queries:

Email: info@campus24x7.in