Terms & Conditions

1. Introduction

These Terms & Conditions ("Terms") govern access to and use of the Campus 24x7 platform ("Platform", "Service", "we", "our", "us").

The platform is a Software-as-a-Service (SaaS) solution designed for educational institutions to manage academic, administrative, and financial operations.

These Terms constitute a legally binding agreement between:

• Campus 24x7 (Service Provider), and
• The subscribing institution ("Institution", "Customer")

2. Definitions

For clarity and legal precision:

• Platform: The Campus 24x7 ERP system (web/mobile applications, APIs, backend systems)
• Institution: School, college, or organization subscribing to the platform
• User: Any authorized individual (admin, teacher, student, parent) accessing the platform
• Account: Registered access credentials linked to an institution
• Subscription: Paid or trial access to platform services
• Data: All information entered, stored, or processed within the platform
• Services: Features including admissions, attendance, fees, exams, communication, etc.

3. Acceptance of Terms

By:

• Registering an account
• Accessing or using the platform
• Purchasing a subscription

The Institution agrees to be bound by these Terms.

If the Institution does not agree, it must not use the platform.

4. Eligibility

4.1 Institutional Eligibility

• Only legally recognized educational institutions may subscribe
• The person registering must be authorized to bind the institution legally

4.2 User Eligibility

• Users must be authorized by the institution
• Users must comply with institutional policies and these Terms

4.3 Responsibility of Institution

The Institution is solely responsible for:

• Managing user accounts and permissions
• Ensuring authorized access only
• Monitoring user activity

5. Account Registration and Management

5.1 Account Creation

• Accurate information must be provided during registration
• False or misleading data may lead to suspension

5.2 Account Security

The Institution must ensure:

• Secure storage of credentials
• Strong passwords
• MFA usage where available

5.3 Unauthorized Access

Any unauthorized access must be reported immediately

The Institution bears responsibility for misuse of its accounts

6. Nature of Service

6.1 SaaS Model

• Platform is provided on a subscription basis
• No ownership of software is transferred

6.2 Service Scope

Includes but is not limited to:

• Student lifecycle management
• Attendance and examination systems
• Fee and financial tracking
• Communication tools

6.3 Service Modifications

We reserve the right to:

• Add, modify, or remove features
• Improve or update the platform

Without prior notice where necessary for:

• Security
• Performance
• Compliance

7. License Grant

We grant the Institution:

• A limited, non-exclusive, non-transferable license
• To access and use the platform during an active subscription

Restrictions

The Institution may NOT:

• Reverse engineer the platform
• Copy, resell, or sublicense the service
• Attempt unauthorized access
• Use the platform for non-educational or illegal purposes

8. Acceptable Use Policy

The Institution and its Users must use the platform strictly for lawful educational and administrative purposes.

8.1 Prohibited Activities

The following actions are strictly prohibited:

a) Unauthorized Access

• Attempting to access accounts, data, or systems not assigned to the user
• Bypassing authentication or security controls

b) System Abuse

• Introducing malware, viruses, or harmful code
• Conducting denial-of-service (DoS) or brute-force attacks
• Exploiting vulnerabilities intentionally

c) Data Misuse

• Accessing or exporting data without authorization
• Sharing sensitive student or institutional data externally without consent

d) Illegal Activities

• Using the platform in violation of applicable laws
• Storing or transmitting unlawful, defamatory, or harmful content

e) Reverse Engineering

• Copying, modifying, or attempting to extract source code
• Replicating platform features for competitive purposes

8.2 Enforcement

Violation of Acceptable Use may result in:

• Immediate suspension of accounts
• Termination of subscription
• Legal action where applicable

9. Data Ownership and Control

9.1 Ownership of Data

• All data entered into the platform remains the property of the Institution
• Campus 24x7 does not claim ownership of institutional data

9.2 Role of Platform

• We act strictly as a data processor
• Data is processed only for service delivery

9.3 Institutional Responsibility

The Institution is solely responsible for:

• Accuracy of data entered
• Lawful collection of data
• Obtaining consent (especially for minors)

9.4 Data Access

• Access to data is controlled by the Institution
• Users can access data only as permitted by assigned roles

9.5 Data Export

• Data export may be provided upon request or via system features
• Export formats and limits may apply

10. User-Generated Content

The platform may store content created or uploaded by users, including:

• Student records
• Documents and files
• Messages and notices

10.1 Responsibility for Content

The Institution is fully responsible for:

• Legality of uploaded content
• Accuracy and authenticity
• Compliance with applicable laws

10.2 Prohibited Content

Content must NOT include:

• Illegal or fraudulent material
• Harmful or abusive content
• Unauthorized personal data
• Malware or malicious scripts

10.3 Platform Rights

We reserve the right to:

• Remove content violating these Terms
• Restrict access where misuse is detected

11. Data Processing and Privacy

Data handling is governed by the Privacy Policy

The Institution acknowledges:

• It acts as Data Controller
• The platform acts as Data Processor

12. Institutional Responsibilities (Critical Clause)

The Institution must:

• Ensure lawful data collection
• Maintain proper user role assignments
• Prevent credential sharing
• Monitor internal usage
• Respond to user data requests

Failure Impact

Failure to meet responsibilities may result in:

• Data breaches
• Compliance violations
• Legal liability for the Institution

13. No Warranty on Data Accuracy

We are not responsible for:

• Incorrect data entered by users
• Outdated or incomplete records
• Misuse of system-generated reports

14. Audit and Compliance Support

The platform provides audit logs and reporting features

Institutions are responsible for:

• Reviewing logs
• Ensuring compliance with regulations

15. Subscription Model

15.1 SaaS Subscription

• The platform is provided on a subscription basis
• Access is granted only during an active subscription period

15.2 Subscription Plans

Plans may vary based on:

• Number of users
• Enabled modules
• Institution size
• Custom features (if applicable)

15.3 Trial Access (if applicable)

Trial access may be provided with limited features or duration

We reserve the right to:

• Modify or withdraw trial access
• Restrict features during trial

16. Pricing and Payments

16.1 Pricing

• Pricing is defined at the time of purchase
• Prices may vary based on configuration and scale

16.2 Payment Terms

Payments must be made:

• In advance (monthly/yearly)

Failure to pay may result in:

• Suspension of services

16.3 Payment Methods

• Payments processed via third-party payment gateways
• We do not store card or banking credentials

16.4 Taxes

• All applicable taxes (e.g., GST) are borne by the Institution
• Tax invoices will be provided where applicable

17. Renewal and Auto-Renewal

17.1 Renewal

Subscriptions may:

• Auto-renew, or
• Require manual renewal (depending on plan)

17.2 Pricing Changes

• Pricing may change upon renewal
• Updated pricing will be communicated in advance

18. Refund Policy

18.1 General Rule

No refunds after service activation

18.2 Exceptions

Refunds may be considered only in cases of:

• Duplicate payment
• Proven technical failure preventing onboarding

18.3 Non-Refundable Cases

No refunds for:

• Partial usage
• Early cancellation
• Change of requirements
• Lack of usage

19. Service Availability

19.1 Uptime Objective

Target uptime: 99%+ (best effort, not guaranteed SLA unless separately agreed)

19.2 Maintenance

• Scheduled maintenance may occur
• Emergency maintenance may be performed without prior notice

19.3 No Guaranteed Uninterrupted Service

We do not guarantee:

• Continuous availability
• Error-free operation

19.4 External Dependencies

Service availability may be affected by:

• Hosting provider issues (Hostinger VPS)
• Internet/network failures
• Third-party services (SMS, payment gateways)

20. Suspension of Services

We may suspend access under the following conditions:

20.1 Payment Default

Non-payment or delayed payment

20.2 Security Risks

• Suspicious or malicious activity
• Attempted unauthorized access

20.3 Policy Violations

Breach of Terms or Acceptable Use Policy

20.4 Legal Requirements

Government or regulatory directives

20.5 Effect of Suspension

• Temporary loss of access
• Data remains intact during suspension

21. Termination

21.1 Termination by Institution

• The Institution may terminate subscription at any time
• No refund will be provided unless explicitly agreed

21.2 Termination by Platform

We may terminate access if:

• Terms are violated
• Fraud or misuse is detected
• Legal compliance requires termination

21.3 Immediate Termination

In severe cases (e.g., illegal activity), termination may be immediate without prior notice.

22. Effect of Termination

Upon termination:

• Access to platform is revoked
• Data retention follows Privacy Policy
• Data export may be requested (subject to limitations)

23. Data Access Post-Termination

Limited-time access may be provided for data export

After retention period, data may be:

• Deleted, or
• Anonymized

24. Reinstatement

Suspended accounts may be reinstated upon:

• Payment clearance
• Resolution of violations

Reinstatement is not guaranteed

25. Intellectual Property Rights

25.1 Platform Ownership

The Platform, including:

• Software
• UI/UX design
• Source code
• Architecture
• Branding

Is the exclusive property of Campus 24x7.

25.2 License Limitation

• Institutions receive only a limited usage license
• No ownership or rights are transferred

25.3 Restrictions

The Institution may NOT:

• Copy or reproduce the platform
• Modify or create derivative works
• Reverse engineer or decompile
• Use the platform to build a competing product

26. Confidentiality

26.1 Definition

Confidential Information includes:

• Technical architecture
• Business processes
• Non-public data
• Security practices

26.2 Obligations

Both parties agree to:

• Protect confidential information
• Not disclose it to unauthorized parties
• Use it only for intended purposes

26.3 Exceptions

Confidentiality does not apply where information:

• Is publicly available
• Is required to be disclosed by law

27. Limitation of Liability

27.1 General Limitation

To the maximum extent permitted by law:

Campus 24x7 shall not be liable for:

• Indirect damages
• Loss of profits or revenue
• Loss of data due to user actions
• Business interruption

27.2 Specific Exclusions

We are not responsible for:

• Incorrect data entered by institutions
• Misuse of credentials
• Failure of third-party services
• External cyberattacks beyond reasonable control

27.3 Liability Cap

Total liability shall not exceed:

Amount paid by the Institution in the last billing cycle

28. Indemnification

The Institution agrees to indemnify and hold harmless Campus 24x7 against:

• Claims arising from misuse of the platform
• Violations of applicable laws
• Data privacy violations caused by the Institution
• Unauthorized use of third-party data

29. Disclaimer of Warranties

The platform is provided on an "as-is" and "as-available" basis.

We do not guarantee:

• Error-free operation
• Uninterrupted availability
• Suitability for specific institutional needs

30. Force Majeure

We are not liable for failure or delay caused by events beyond reasonable control, including:

• Natural disasters
• Government actions
• Network outages
• Cyber incidents beyond mitigation capability

31. Third-Party Services Disclaimer

The platform integrates with third-party services:

• Payment gateways
• SMS/email providers
• Hosting infrastructure

We are not responsible for:

• Failures or downtime of these services
• Data handled outside our controlled systems

32. Governing Law

These Terms are governed by:

Laws of India

33. Jurisdiction

All disputes shall be subject to exclusive jurisdiction of courts located in:

Punjab, India

34. Dispute Resolution

34.1 First Level

Parties agree to attempt resolution through mutual discussion

34.2 Escalation

If unresolved, disputes shall be handled under applicable Indian laws

35. Severability

If any provision of these Terms is found invalid:

Remaining provisions shall remain enforceable

36. Entire Agreement

These Terms, along with:

• Privacy Policy
• Security Policy

Constitute the complete agreement between the parties.

37. Amendments

• Terms may be updated periodically
• Continued use of the platform implies acceptance

38. Contact Information

For legal or contractual queries:

Email: info@campus24x7.in

39. WhatsApp Business API Integration (Meta Tech Provider)

39.1 Overview of WhatsApp Integration

• Campus 24x7, as a Meta-approved Tech Provider, offers an optional WhatsApp Business notification feature to institutional clients.
• This feature enables institutions to send transactional messages (fee reminders, attendance alerts, exam schedules, administrative notices) to parents and students via WhatsApp.
• This feature is powered by Meta's WhatsApp Business Cloud API and is subject to Meta's WhatsApp Business Terms of Service, Meta Business Messaging Technology Provider Terms, and Meta Platform Terms (collectively "Meta's Terms").

39.2 Institution's Obligation to Accept Meta's Terms

Before activating the WhatsApp notification feature, the Institution must:

• Accept Meta's WhatsApp Business Terms of Service
• Accept Meta's WhatsApp Business Solution Terms
• Comply with all applicable Meta and WhatsApp policies at all times

Campus 24x7 cannot activate WhatsApp features for any Institution that has not completed this acceptance.

By requesting activation of the WhatsApp feature, the Institution confirms it has read and agreed to Meta's Terms.

The Institution acknowledges that Meta's Terms are a separate agreement between the Institution and Meta; Campus 24x7 is not a party to that agreement.

39.3 WhatsApp Business Account (WABA) Responsibility

• Each Institution that activates WhatsApp services will have its own WhatsApp Business Account (WABA) provisioned through Campus 24x7's Tech Provider setup.

The Institution is solely responsible for:

• The content and accuracy of messages sent via their WABA
• Ensuring messages comply with Meta's WhatsApp messaging policies
• Maintaining their business display name, profile, and verification status

Campus 24x7 is not responsible for any WABA suspension, restriction, or termination caused by the Institution's actions or violations.

39.4 Message Template Compliance

• All Institution-initiated WhatsApp messages (business-initiated conversations) must use Meta pre-approved message templates.
• Campus 24x7 will submit standard transactional templates on behalf of the Institution for Meta's approval.

Institutions may NOT:

• Modify approved templates without resubmission for Meta approval
• Use the WhatsApp channel for promotional, marketing, or non-transactional messages without separate approval
• Send bulk unsolicited messages or messages that violate Meta's messaging policies

Campus 24x7 reserves the right to reject or not submit template requests that violate Meta's policies or applicable law.

39.5 End-User Opt-In Requirement

• The Institution is solely responsible for obtaining valid, explicit opt-in consent from all end users (parents/students/guardians) before sending them any WhatsApp messages.

Opt-in must be:

• Clear and specific to WhatsApp communications
• Documented and available for audit if requested by Meta or Campus 24x7
• Compliant with applicable Indian law (IT Act, TRAI regulations) and Meta's opt-in requirements

Campus 24x7 is not responsible for messages sent to users who have not provided valid opt-in consent.

The Institution must immediately stop sending messages to any user who opts out or unsubscribes.

39.6 Prohibited Uses of WhatsApp Feature

The Institution must NOT use the WhatsApp integration for:

• Promotional, advertising, or non-transactional messaging without express approval
• Sending spam, unsolicited bulk messages, or misleading content
• Distributing harmful, abusive, illegal, or fraudulent content
• Providing, deploying, or facilitating general-purpose AI chatbots or AI assistants (as prohibited by Meta's January 2026 WhatsApp API policy)
• Any use case outside educational administration and transactional notifications
• Attempting to circumvent Meta's rate limits, quality ratings, or policy controls
• Impersonating any person, business, or official entity

Violation of any of the above may result in immediate suspension of the WhatsApp feature and/or full account termination.

39.7 Meta's Right to Suspend or Revoke Access

• The Institution acknowledges that Meta retains the sole right to suspend, restrict, or terminate WhatsApp Business API access at any time, for any violation of Meta's Terms.
• Campus 24x7 has no liability for any disruption to WhatsApp notification services caused by Meta's enforcement actions against the Institution's WABA or against Campus 24x7's Tech Provider account.
• In the event Meta suspends Campus 24x7's Tech Provider access for reasons beyond Campus 24x7's control, Campus 24x7 will notify affected institutions promptly and work to restore access.
• Campus 24x7 will cooperate with Meta in all compliance investigations and may share Institution-level usage data with Meta as required under Meta's Platform Terms.

39.8 WhatsApp Feature - Service Availability

• The WhatsApp notification feature is an additional add-on to the core Platform.

Its availability is dependent on:

• Meta's WhatsApp Business API infrastructure and uptime
• The Institution's WABA remaining in good standing with Meta
• Campus 24x7's ongoing Tech Provider status with Meta

Campus 24x7 does not guarantee uninterrupted WhatsApp notification delivery, as delivery is subject to Meta's network, end-user device availability, and WhatsApp's message delivery policies.

Standard service availability provisions (Section 19) apply to core platform features; WhatsApp delivery SLAs are governed separately by Meta's infrastructure.

39.9 WhatsApp Feature - Pricing and Fee Transparency

• WhatsApp Business API usage may incur per-conversation or per-message charges levied by Meta.

Campus 24x7 will disclose to institutions:

• Meta's applicable API charges (as per Meta's published Rate Card)
• Any additional platform service charges applied by Campus 24x7 for WhatsApp integration, support, and management

These charges may be billed separately from the core platform subscription fee.

Meta's API pricing is subject to change at Meta's discretion; Campus 24x7 will communicate pricing changes as soon as reasonably practicable.

Institutions are responsible for all API usage charges incurred through their WABA, including charges resulting from unauthorized or excessive use.

39.10 WhatsApp Feature - Suspension by Campus 24x7

In addition to general suspension provisions (Section 20), Campus 24x7 may immediately suspend the WhatsApp feature (without suspending the core platform) if:

• The Institution violates Meta's WhatsApp messaging policies
• The Institution's WABA quality rating drops to a level that risks Campus 24x7's Tech Provider standing
• Meta requires Campus 24x7 to act against the Institution's WABA
• The Institution uses the WhatsApp channel for prohibited activities listed in Section 39.6

The Institution may appeal suspension by contacting Campus 24x7 at info@campus24x7.in.

39.11 Data Handling for WhatsApp Integration

• Data processing for WhatsApp messages is governed by the Privacy Policy, specifically the Meta Platform Data section.

Key points:

• Phone numbers and message content transmitted via Meta's API are processed strictly for message delivery
• Campus 24x7 does not store message content beyond operational delivery logs
• Message delivery receipts and logs may be retained for up to 90 days for support and audit purposes
• Meta may retain message metadata as per their own Privacy Policy and Terms

The Institution is responsible for ensuring that phone numbers of end users transmitted to Meta's API have been collected lawfully and with proper consent.

39.12 Institutional Indemnification - WhatsApp

In addition to Section 28 (Indemnification), the Institution agrees to indemnify and hold harmless Campus 24x7 against any claims, penalties, fines, or damages arising from:

• The Institution's violation of Meta's WhatsApp Business Terms of Service
• Sending messages to users without valid opt-in consent
• Unauthorized, illegal, or policy-violating use of the WhatsApp channel
• Any enforcement action by Meta against the Institution's WABA that impacts Campus 24x7's Tech Provider account

40. Meta Tech Provider - General Compliance

40.1 Campus 24x7 as Meta Tech Provider

• Campus 24x7 is a Meta-approved Tech Provider, authorized to develop and operate software solutions that leverage Meta's Business APIs on behalf of institutional clients.
• As a Tech Provider, Campus 24x7 operates under Meta's Platform Terms, Meta Business Messaging Technology Provider Terms, and applicable Meta Developer Policies.

40.2 Institution as Meta's End Customer

• For the purpose of WhatsApp Business API usage, the Institution is the end customer ("Client") as defined under Meta's Business Messaging Technology Provider Terms.
• By using the WhatsApp integration, the Institution agrees to be bound by Meta's applicable terms as the WABA owner and end operator.

40.3 Data Subject Rights via Meta

If Meta communicates a Data Subject Rights (DSR) request (access, deletion, correction) relating to the Institution's WhatsApp usage, Campus 24x7 will:

• Notify the Institution within 48 hours
• Provide reasonable assistance to the Institution to fulfill the request
• Not independently fulfill the DSR without the Institution's authorization, except where required by Meta's Terms or applicable law

40.4 Policy Changes

• Meta's Terms and WhatsApp policies are subject to change at Meta's discretion.
• Campus 24x7 will communicate material changes to these policies that affect institutions as soon as reasonably practicable.
• Continued use of the WhatsApp feature after notification of policy changes constitutes the Institution's acceptance of those changes.
• If the Institution cannot comply with updated Meta policies, it must notify Campus 24x7 and disable the WhatsApp feature.

40.5 No Liability for Meta Policy Enforcement

• Campus 24x7 has no control over Meta's enforcement decisions, including template rejections, WABA suspensions, quality rating downgrades, or Tech Provider access revocations.
• Campus 24x7 shall not be liable for any losses, disruptions, or damages arising from Meta's enforcement actions, policy changes, or platform modifications.